Last Updated: 30.1.2025
These Terms of Service ("Terms of Service") constitute a legally binding agreement between you, as the user of the platform, and CoachSuite Pro, operated by Elative Solutions OÜ ("CoachSuite Pro on behalf of Elative Solutions OÜ," "we," "our," or "us"). These Terms of Service govern your access to and use of https://coachsuite.pro, its subdomains, and any services, products, features, software, content, tools, or functionality offered through it (collectively referred to as the "Platform").
By accessing, registering, subscribing to, or using the Platform, you acknowledge that you have read, understood, and agree to comply with these Terms of Service. If you do not agree to these Terms of Service, you must immediately cease using the Platform. You affirm that you are at least 18 years old and have the legal capacity to enter into this agreement.
CoachSuite Pro reserves the right to update, modify, amend, or discontinue these Terms of Service at any time without prior notice.
Any changes to these Terms will become effective immediately upon posting. Your continued use of the Platform after changes have been posted constitutes acceptance of the revised Terms.
All data collected on or through the Platform is subject to our Privacy Policy, which governs the collection, use, processing, and protection of your personal information. By using the Platform, you consent to all actions taken by us with respect to your Information in compliance with the Privacy Policy. The Privacy Policy is incorporated into and governed by these Terms of Service. To the extent there is a conflict, these Terms of Service supersede the Privacy Policy. You agree that you will not upload any confidential or personal information onto the Platform except for personal information specifically requested by The Coach Suite Pro pursuant to the Privacy Policy.
All Platform Content (as defined below) is current as of the date it is posted on the Platform to the best of The Coach Suite Pro’s knowledge.
As used in these Terms of Service, references to the “The Coach Suite Pro Team” include The Coach Suite Pro, our owners, assigns, subsidiaries, affiliated companies, officers, and directors, and all parties involved in creating, producing, and/or delivering the Platform.
Elative Solutions OÜ provides a variety of services through the Platform, including but not limited to software-as-a-service (SaaS) solutions, automation tools, AI solutions, AI assistant agents, website and funnel building, copywriting, and marketing services. Users may subscribe to and utilize these services according to the terms specified herein.
We reserve the right to modify, enhance, expand, restrict, limit, discontinue, or otherwise adjust any features, tools, capabilities, or elements of the Services at any time without prior notice. Modifications may include improvements, technological updates, security enhancements, additional functionalities, or removal of certain features. We believe that any such modifications will enhance the overall Services, but we do not guarantee that they will meet your individual expectations.
Your purchase of or subscription to any Services on or through the Platform is not contingent upon the delivery of any future enhancements, upgrades, modifications, or additional features, nor does it guarantee the continuation of any specific Service beyond the current term of your subscription. We reserve the right to discontinue Services at our sole discretion.
All services and features provided through the Platform are offered on an "as-is" and "as-available" basis, without warranties of any kind, except as expressly provided otherwise in this Agreement.d. Additional Terms.
Additional terms may apply to specific services and programs offered by The Coach Suite Pro on the Platform. To the extent there is a conflict, these Terms of Service will take precedence.
The Platform, including its entire contents, design, structure, software, trademarks, logos, text, graphics, videos, sound files, databases, user interfaces, visual interfaces, and functionality (collectively referred to as "Platform Content"), is the sole property of Elative Solutions OÜ or its licensors and is protected by international copyright, trademark, and intellectual property laws.
You acknowledge that all rights, titles, and interests in and to the Platform and its content, including any derivatives, modifications, updates, and enhancements thereof, belong exclusively to Elative Solutions OÜ. Unauthorized use, reproduction, copying, distribution, sale, licensing, publication, or modification of Platform Content without prior written permission from Elative Solutions OÜ is strictly prohibited.
The CoachSuite Pro name, logo, and other related branding elements are trademarks and service marks of Elative Solutions OÜ. Use of these trademarks, including but not limited to copying, displaying, or distributing them for commercial purposes, is strictly prohibited without our express written permission.
A third party website may feature our logos or trademarks, with or without authorization. Our logos or trademarks featured in any third party website do not constitute or imply any approval, sponsorship, or endorsement of The Coach Suite Pro.If you believe that your intellectual property rights have been infringed upon by any content available on the Platform, please notify us as described in Section 18.
4 . Limited License And Prohibited Uses
The Coach Suite Pro grants you a personal, royalty-free, non-assignable, revocable, and non-exclusive license to access and use the Platform Content while using the Platform. Except to make the Services available to you and your end users, as expressly permitted under these Terms of Service, any other use, including the reproduction, modification, distribution, transmission, republication, framing, display or performance of Platform Content without prior permission of The Coach Suite Pro is strictly prohibited. You may not remove any Marks or other proprietary notices, including, without limitation, attribution information, credits, and copyright notices that have been placed on or near the Platform Content.
You, your employees, and your end user clients (“Clients”) may use the Platform only for lawful purposes and in accordance with these Terms of Service. You agree that you, your employees, and your Clients will not:Use the Platform or any Services in any way that violates any applicable law or regulation.
- Use the Platform or any Services for the purpose of exploiting, harming or attempting to exploit or harm anyone in any way.
- Send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Service.Transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.Impersonate or attempt to impersonate The Coach Suite Pro, a The Coach Suite Pro employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
- Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform or any Services, or which, as determined by The Coach Suite Pro, may harm The Coach Suite Pro or users of the Platform or expose them to liability.Use the Platform or any Services in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform, including their ability to engage in real time activities through the Platform.
- Use any robot, spider or other automatic device, process or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without The Coach Suite Pro’s prior written consent.Use any device, software or routine that interferes with the proper working of the Platform or any Services.
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform, or any Services.
- Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.
- Otherwise attempt to interfere with the proper working of the Platform or any Services.
5 . Customer/End User Conduct
In connection with your use of the Platform or Services, you agree that:
You, your employees, agents, and Clients will maintain in effect all licenses, permissions, authorizations, consents, and permits necessary to carry out the obligations under these Terms of Service.
You are fully responsible for your actions and the actions of your employees, agents, and Clients with respect to use of the Platform.
You are fully responsible for the use of the Services by your Clients. The Coach Suite Pro’s agreement is with you, not your Clients.
You, your employees, agents and Clients will not misrepresent the Services.
You will provide these Terms of Service to your employees, agents, and Clients and confirm that all employees, agents, and Clients understand that they are subject to these Terms of Service if they use or offer the Services.
You own or control all rights in and to all content you provide to The Coach Suite Pro.
You will be solely responsible for all of your use of the Platform, including the quality and integrity of any data and other information made available to us by or for you through the use of the Services under these Terms of Service and each Service that you make available to your Clients.
You have provided, and will continue to provide, adequate notices and have obtained, and will continue to obtain, the necessary permissions and consents to provide your Client’s data to us for use and disclosure in accordance with these Terms of Service and our Privacy Policy.
You, your employees, and your Clients will provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunication providers.
6 . Your Use Of Communications Features of the Services
The Coach Suite Pro is the provider of Services for your use, which may include certain communications features such as SMS, MMS, email, voice call capabilities and other methods. You agree that:You are exclusively responsible for all communications sent using the Services, including compliance with all laws governing those communications such as the Telephone Consumer Protection Act (“TCPA”) and the CAN-SPAM Act, and you agree that you understand and will comply with those laws.
You understand that your use of the Services may violate applicable laws if you do not comply with them. The Coach Suite Pro is not responsible for your compliance with laws and does not represent that your use of the Services will comply with any laws. You should consult a lawyer for legal advice to ensure your communications comply with applicable law.
The Coach Suite Pro is a technology platform communication service application provider only. The Coach Suite Pro does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method;
You, not The Coach Suite Pro, are the maker or initiator of any communications. You control the message, timing, sending, fraud prevention, and call blocking. The Service is purely reactive and sends messages only as arranged and proscribed by you. All communications, whether, without limitation, SMS, MMS or email, are created by and initiated by you and/or your Clients, whether generated by you or sent automatically via the Services at your direction.
Any customer data provided to The Coach Suite Pro through any means, including without limitation, by inbound text, data imports, tablet sign-ins, API calls or manual entry, only includes data from individuals who have explicitly opted into your communications program and have explicitly agreed to receive your communications (whether by SMS, MMS, email, voice communication or other method) in accordance with applicable law, including without limitation the TCPA.
7. Payment Fees.
a. Fees.
If you choose to purchase one or more of the Services provided by CoachSuite Pro, you agree to pay all fees ("Fees") associated with the Services. Our monthly subscription provides tiered pricing for different levels of Services and products based on the Services you choose to use. In addition to our monthly subscription Services, you may purchase add-on Services for a one-time Fee or recurring subscription Fees. Fees may change from time to time.
All Fees are exclusive of any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges (collectively, "Communications Surcharges"). You will pay all Communications Surcharges associated with your use of the Services. Communications Surcharges will be shown as a separate line item on an invoice. All Fees and Communications Surcharges are non-refundable.
b. Billing and Payment Authorization.
Any charges incurred by your purchase or use of the Services will be billed to the credit card we have on file. If you sign up for a Service that incurs recurring charges (such as a subscription), such charges will be billed in advance of the Service. You agree to provide us with accurate and complete billing information, including valid credit card details, your name, address, and telephone number, and to update us with any changes within 10 days of the change.If you pass the obligation to pay Platform-related Fees to your Clients, you are solely responsible for all related transactions, including but not limited to refunds and chargebacks of such Fees that are passed on. CoachSuite Pro is not responsible for resolving issues related to costs passed on to your Clients. Any fees passed on to Clients or other third parties must be amounts charged by CoachSuite Pro, without increase or markup.
c. Taxes.
You are exclusively responsible for taxes and other governmental assessments ("Taxes") associated with your use of the Platform, including all Taxes associated with the Services you order and any transactions you conduct with your Clients. CoachSuite Pro may collect Taxes from you as part of the Fees as it deems appropriate, and all CoachSuite Pro determinations regarding what Taxes to collect are final. CoachSuite Pro may recalculate and collect additional Taxes from you if it determines at any point that they are due. You will indemnify CoachSuite Pro for all Claims related to Taxes that are associated with your activities on the Platform, including any Taxes related to your transactions with your Clients, as described in Section 22. Taxes, like all Fees, are non-refundable.
d. Overdue Amounts.
If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate performance of Services or delivery of products and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.
e. Payment Disputes.
You will notify us in writing within sixty (60) days of the date we bill you for any invoiced charges that you wish to dispute. You must pay all invoiced charges while the dispute is pending or you waive the right to pursue the dispute. Where you are disputing any fees, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All CoachSuite Pro determinations regarding your obligation to pay invoiced charges are final.
f. No Refunds.
Except as described below, all Fees assessed by CoachSuite Pro are non-refundable, and CoachSuite Pro does not provide Fee refunds or credits for partially used or unused subscriptions. If you sign up for a Service subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. If CoachSuite Pro chooses at its sole discretion to issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
g. Free Trial.
Where we offer you a free trial of CoachSuite Pro, such free trial will start immediately after your registration and continue for the free trial offer period as indicated on the Website at the time you register. Free trial subscriptions are only available to new subscribers of CoachSuite Pro and for the limited periods set out on the Website. Previous subscribers or those who have already benefited from a free trial do not qualify for a further free trial period.
If you do not want to continue your subscription after your free trial ends, you must contact us at least 5 business days before your free trial period ends by submitting a cancellation request via our support email at [email protected]. If you do not contact us at least 5 business days before your free trial period ends to cancel, your subscription will automatically continue, and the payment card that you provided at enrollment will be charged the full CoachSuite Pro monthly membership subscription rate provided at the time of enrollment each month until you cancel. CoachSuite Pro may change the monthly membership subscription rate at any time. If the subscription rate changes after you subscribe, we will notify you by email and provide an opportunity to cancel.
h. Money-Back Guarantee.
Where we offer a money-back guarantee, this applies only under specific conditions.
All refund requests must be submitted in writing and include supporting evidence of your platform usage. We reserve the right to assess compliance with these terms before issuing any refunds.
We reserve the right to issue refunds or credits at our sole discretion in the following situations:
You are not permitted to resell, sublicense, distribute, or otherwise offer access to CoachSuite Pro’s services, platform, or any related features to third parties. Your use of the services is limited to your own business or personal use, and you may not provide access to any other individual or entity, whether for free or for a fee.
You may not customize, rebrand, or offer CoachSuite Pro’s platform or services under your own name, brand, or any other business entity. Any unauthorized attempts to resell or distribute our services will result in immediate suspension or termination of your account without refund.
You are prohibited from creating accounts, sub-accounts, or access credentials for third parties, including clients, employees, or business associates, unless explicitly authorized by CoachSuite Pro in writing.
You may not transfer, lease, assign, or sell your account or any part of the services to any third party. Any unauthorized sharing of login credentials or access may result in immediate account suspension.
CoachSuite Pro reserves the right to investigate any suspected violations of this No Resale Policy. If we determine, at our sole discretion, that you have violated these terms, we may immediately suspend or terminate your access to the services without prior notice and without refund.
Your excessive data use may cause the Service to be slow or unavailable. We have no liability for the effect that your excessive data use may have on Service performance. We may (1) suspend or terminate your use of the Service or (2) reduce the amount of data you are able to use, with or without advance notice, if we determine in our sole discretion that your data use is excessive, abusive, or has a negative effect on the Services in any way.
We provide the Service on a tiered-pricing basis, and some tiers can process more data with less impact on Service performance. Contact us if you would like more information about pricing for data usage that may be more appropriate for your needs.
CoachSuite Pro may offer onboarding, training, and platform guidance to assist you in using the Services. All training, onboarding materials, tutorials, and any information provided as part of these services (“Training”) are provided "as-is" with no warranty, as explained further in Section 21 (Disclaimer).
You acknowledge that Training is for informational purposes only and does not guarantee any specific outcome. You alone are responsible for how and whether you adopt any strategies, recommendations, or workflows learned through Training.
Training may include but is not limited to:
CoachSuite Pro reserves the right to determine the format, scope, and availability of Training at its sole discretion.
Training may be provided via live sessions, pre-recorded materials, help documents, or other means.
While CoachSuite Pro aims to provide accurate and helpful Training, we make no guarantees that it will be suitable for your business, clients, or specific needs. In some cases, Training may be counterproductive depending on your situation. You assume full responsibility for implementing any information from Training, and CoachSuite Pro is not liable for any decisions, losses, or outcomes resulting from its application.
11. Data Stored on Our Servers
Subject to our Privacy Policy, you agree that we have no responsibility or liability for the deletion or failure to store any content maintained or transmitted on or through the Platform. You acknowledge that we reserve the right to remove or terminate accounts that have not paid a subscription fee, that remain inactive for longer than one (1) year, or that have violated one or more terms of this Agreement.
If you decide to discontinue using CoachSuite Pro or migrate to another platform, you acknowledge that CoachSuite Pro is not obligated to transfer, export, or provide a snapshot of your account, data, automations, or configurations to another platform, even if that platform operates on similar foundations, such as GoHighLevel or any other CRM infrastructure.
You are responsible for exporting or backing up any necessary data before terminating your account. CoachSuite Pro does not provide direct support for migrating workflows, automations, or platform setups to external services.
Upon termination of your account, your data may be retained for a limited time as per our data retention policy, after which it will be permanently deleted. Requests for data export, if provided at our discretion, may be subject to additional fees.
12. Account Registration
To access portions of the Platform or to register for or use the Services, you will be asked to provide registration details or other information. It is a condition of your use of the Platform that all information you provide is complete, current, and accurate. All information you provide to register with the Platform, complete a transaction through the Platform, or otherwise is governed by our Privacy Policy, and you consent to all actions CoachSuite Pro takes with respect to your information consistent with our Privacy Policy.
13. Use and Protection of Login Credentials
You are responsible for maintaining the confidentiality of your username and password (“Login Credentials”). You are responsible for all uses of your account and Login Credentials, whether or not authorized by you. You agree to notify CoachSuite Pro immediately of any unauthorized access to or use of your account or Login Credentials or any other breach of security. CoachSuite Pro reserves the right to disable your Login Credentials at any time in its sole discretion for any or no reason, including if, in CoachSuite Pro’s opinion, you have violated any provision of these Terms of Service. User accounts are non-transferable, and all users are obligated to take preventative measures to prohibit unauthorized users from accessing the Platform with their password.
14. User Contributions
You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us, the CoachSuite Pro team, and our service providers, and each of their licensees, successors, and assigns.
All of your User Contributions do and will comply with these Terms of Service.
You understand and acknowledge that you are responsible for any User Contribution you submit or contribute, and you, not CoachSuite Pro, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.
By posting information on the Platform, or by otherwise using any communications service, message board, newsgroup, or other interactive service available on the Platform, you agree that you will not post comments, messages, links, code, or other information that:
15. User Customization
Portions of the Platform may be modified by you, incorporating your name, logo, trademark, and color scheme into your individual access area within the Platform. You are solely responsible for copyright, trademark, or other intellectual property concerns connected with your and your Clients’ customized look and feel of the Platform. You acknowledge that you may not be able to customize the Platform according to your unique branding to the extent that your customization would appear to be independently developed. CoachSuite Pro may remove any of your modifications at any time without advance notice and with no liability to you.
16. Promotions
Fom time to time, this Platform may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this Platform. Any such correspondence or promotions, including the delivery of and the payment for goods and services by those third parties, and any other terms, conditions, warranties, or representations associated therewith, are solely between you and the advertiser. We assume no liability, obligation, or responsibility for any part of any such correspondence or promotion. You will ensure that these activities comply with all relevant laws.
17. Content You Create
You own and retain all ownership rights to your data and User Contributions uploaded to the Service (“Your Data”). You grant us, the CoachSuite Pro Team, and our service providers the right to use Your Data as necessary to provide the Services to you and as permitted by these Terms of Service and our Privacy Policy. You also grant CoachSuite Pro the right to use Your Data to improve the Service, develop new services, and for other CoachSuite Pro business purposes, subject to CoachSuite Pro’s obligation to maintain the confidentiality of Your Data. If you are using the Services on behalf of another party, then you represent and warrant that you have all sufficient and necessary rights and permissions to do so. Subject to the limited license granted, we acquire no right, title, or interest from you or your licensors under these Terms of Service.Submission of Ideas. The Platform may include a feature through which users may submit ideas in connection with new products, services, and/or related features (each, an “Idea”). By submitting an Idea to CoachSuite Pro, you agree to the following unless we have mutually agreed in writing otherwise:
We will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to [email protected] (Subject line: “DMCA Takedown Request”) and mailed to the designated copyright agent address below.
Our designated copyright agent to receive DMCA Notices is: CoachSuite Pro ATTN: Copyright Agent Elative Solutions OÜ Ahtri tn 12, Kesklinna linnaosa, Harju maakond, 10151 Tallinn, Estonia
To be effective, the notification must be in writing and contain the following information:
Counter-Notice: If you believe that your User Contribution that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to upload or display the content in your User Contribution, you may send a written counter-notice containing the following information to the above-listed Copyright Agent:
We may, at our sole discretion, limit access to the Platform and/or terminate the account of any user who infringes any intellectual property rights of others.
This Platform may include content provided by third parties. All statements and opinions expressed by third parties are solely the opinions and the responsibility of the person or entity providing those materials. Those materials do not necessarily reflect the opinion of CoachSuite Pro, operated by Elative Solutions OÜ. CoachSuite Pro is not responsible for the content or accuracy of any materials provided by any third parties.
CoachSuite Pro may provide links to external websites for the convenience of Platform users. The inclusion of an external link on this Platform does not constitute or imply support or endorsement of any kind. CoachSuite Pro does not control those websites, is not responsible for their content or function, and is not responsible for any loss or damage that may arise from your use of them. If you decide to access the third-party sites linked to this Platform, you do so entirely at your own risk and subject to the terms and conditions of use and the privacy policy of such sites.
THE PLATFORM AND THE SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT, TO THE EXTENT PERMITTED UNDER APPLICABLE EUROPEAN UNION (EU) AND INTERNATIONAL LAWS.
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT:
(a) THE PLATFORM, PLATFORM CONTENT, OR SERVICES WILL MEET YOUR REQUIREMENTS; (b) THE PLATFORM CONTENT, SERVICES, OR PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CONTENT OR SERVICES OFFERED WILL BE EFFECTIVE, ACCURATE, OR RELIABLE; (d) THE QUALITY OF ANY PLATFORM CONTENT OR SERVICES PURCHASED OR OBTAINED BY YOU FROM THE PLATFORM, FROM US, OR THE COACHSUITE PRO TEAM WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS, OR DEFECTS.
YOU ACKNOWLEDGE THAT THE INTERNET AND TELECOMMUNICATIONS PROVIDERS' NETWORKS ARE INHERENTLY INSECURE. ACCORDINGLY, YOU AGREE WE ARE NOT LIABLE FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF YOUR DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELECOMMUNICATIONS PROVIDER'S NETWORK.THIS PLATFORM MAY CONTAIN TECHNICAL OR OTHER MISTAKES, INACCURACIES, OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE PLATFORM CONTENT AND SERVICES ON OR THROUGH THE PLATFORM, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS OR SERVICES LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE CONTENT OR PRODUCTS AVAILABLE ON THE PLATFORM MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT OR PRODUCTS.THE USE OF THE PLATFORM, THE SERVICES, OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY PRODUCTS OR PLATFORM CONTENT THROUGH THE PLATFORM IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
Through your use of the Platform, you may have the opportunity to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any products or services provided by YOU OR any third party, including, but not limited to, the purchase terms, payment terms, warranties, and guarantees relating to such transactions, are solely between the seller OR PURCHASER of such merchandise OR SERVICE and you.
WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY, OR IN CONNECTION WITH THE PLATFORM, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY SERVICES OR CONTENT AVAILABLE ON OR THROUGH THE PLATFORM FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR THE COACHSUITE PRO TEAM.WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. MODIFICATIONS MAY INCLUDE, BUT ARE NOT LIMITED TO, CHANGES IN THE PRICING STRUCTURE AND THE ADDITION OF FREE OR FEE-BASED SERVICES. ANY NEW FEATURES THAT AUGMENT OR ENHANCE THE THEN-CURRENT SERVICES ON THIS PLATFORM SHALL ALSO BE SUBJECT TO THESE TERMS OF SERVICE.
SOME COUNTRIES, STATES, OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION TO DETERMINE APPLICABILITY.
22. Limitation of Liability, Indemnification, and Mitigation
Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms of Service and your use of the Platform or the Services shall be limited to the amount you paid us for Services purchased on the Platform during the three (3) month period before the act giving rise to the liability.
IN NO EVENT SHALL COACHSUITE PRO (OPERATED BY ELATIVE SOLUTIONS OÜ) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM MALICIOUS CODE, LOSS OF USE, DATA, OR PROFIT LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR ANY WEBSITE REFERENCED OR LINKED TO FROM THE PLATFORM.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD-PARTY PROMISES AND/OR STATEMENTS REGARDING OUR SERVICES OR CONTENT OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS WITH THIRD PARTIES THROUGH THE PLATFORM, INCLUDING, WITHOUT LIMITATION, THE PROCESSING OF ORDERS.SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
You agree to defend, indemnify, and hold harmless COACHSUITE PRO (ELATIVE SOLUTIONS OÜ) AND THE COACHSUITE PRO TEAM AGAINST ALL DEMANDS, CLAIMS, ACTIONS, PROCEEDINGS, DAMAGES, LIABILITIES, LOSSES, FEES, COSTS, OR EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS' FEES AND THE COSTS OF ANY INVESTIGATION) DIRECTLY OR INDIRECTLY ARISING FROM OR IN ANY WAY CONNECTED WITH YOUR USE OF THE PLATFORM OR SERVICES ("CLAIMS"), INCLUDING, BUT NOT LIMITED TO:
(a) our use of or reliance on information or data supplied or to be supplied by you, your employees, agents, or Clients;
(b) any breach of or default under these Terms of Service by you, your employees, agents, or Clients;
(c) the wrongful use or possession of any COACHSUITE PRO property by you, your employees, agents, or Clients;
(d) any negligence, gross negligence, or willful misconduct by you, your employees, agents, or Clients;
(e) misrepresentations by you, your employees, agents, or Clients;
(f) violation(s) of applicable law by you, your employees, agents, or Clients;
(g) your actions and the actions of your employees, agents, or Clients;
(h) the acts or omissions of you, your employees, agents, or Clients in connection with providing notice and obtaining consents regarding the origination or content of the SMS, MMS messages, email, or other communications using the Services;
(i) Taxes and other Fees; and/or
(j) any disputes between (1) you and other users, (2) you and your Client(s), and/or (3) your Clients.If any of the Services or Platform are, or in our opinion are likely to be, claimed to violate any third-party intellectual property right, at our option we may: (a) obtain the right for you to continue to use the Services and Platform as contemplated by these Terms of Service;
(b) modify or replace the Services or Platform, in whole or in part, to seek to make the Services or Platform non-infringing; or
(c) require you to immediately cease any use of the Services and Platform, including but not limited to the COACHSUITE PRO Platform.
23. Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE, THE Privacy Policy, OR THE PLATFORM MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE ACTION OR CLAIM OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
24. Injunctive Relief
You agree that a breach of these Terms of Service will cause irreparable injury to COACHSUITE PRO (ELATIVE SOLUTIONS OÜ) for which monetary damages would not be an adequate remedy, and COACHSUITE PRO shall be entitled to seek equitable relief, in addition to any remedies it may have hereunder or at law, without having to post a bond or other security.
25. Waiver and Severability
No waiver by COACHSUITE PRO of a term or condition set forth in these Terms of Service shall be deemed a continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of COACHSUITE PRO to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
26. Entire Agreement
Except as noted below, these Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and COACHSUITE PRO (ELATIVE SOLUTIONS OÜ) with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform. These Terms of Service may not be altered, supplemented, or amended by the use of any other document(s).
COACHSUITE PRO may enter into a separate agreement with you. The terms of any separate agreement between you and COACHSUITE PRO will be considered a part of your entire agreement with COACHSUITE PRO. To the extent there is a conflict between these Terms of Service and the terms of your separate agreement with COACHSUITE PRO, your separate agreement with COACHSUITE PRO will control.
27. Term and Termination
These Terms of Service will remain in full force and effect while you use the Platform or subscribe to any Services. Even after you are no longer a user of the Platform, those provisions of these Terms of Service that by their nature are intended to survive will remain binding on you, including but not limited to Sections 3, 7, 11, 14, 17, and 21 to 32 and the Privacy Policy.
a. Grounds for Termination
You agree that CoachSuite Pro, in its sole discretion, may suspend or terminate your access to the Platform (or any part thereof) for any reason, with or without notice, and without any liability to you or to any third party for any claims, damages, costs, or losses resulting therefrom. Any suspected fraudulent, abusive, or illegal activity may be grounds for barring your access to this Platform and reporting you to the proper authorities, if necessary.
b. No Right to Services Upon Termination
Upon termination and regardless of the reason(s) motivating such termination, your right to use the Services available on this Platform will immediately cease. We shall not be liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us in connection therewith.
c. How to Terminate or Make Adjustments
If you, for any reason, would like to terminate your access to the Platform or make adjustments, CoachSuite Pro requires written notice at least 30 days before your next billing date.
d. No Termination by Third-Party Users
CoachSuite Pro has limited access to subscriptions not directly purchased from us. Any user who has been given access to the Platform by any party other than CoachSuite Pro must contact the party who originally provided access to the Platform for any inquiries related to termination.
28. Applicable Law, Binding Arbitration, and Dispute Resolution
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.
The laws of Estonia and the European Union shall govern these Terms of Service and any disputes under them, without giving effect to any principles of conflicts of laws.Any controversy or claim arising out of or relating to these Terms of Service shall be exclusively settled by arbitration administered by the Arbitration Court of the Estonian Chamber of Commerce and Industry in accordance with its rules. This arbitration provision is governed by the Estonian Arbitration Act. The arbitration proceedings shall be held in Tallinn, Estonia. Any arbitration award may be entered in a court of competent jurisdiction.
All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.
29. No Bug Bounties
CoachSuite Pro does not have a bug bounty program and does not pay bug bounties. CoachSuite Pro prohibits any third-party access to the Platform or any CoachSuite Pro systems or networks, including any network penetration testing, security assessment, or probing, except as expressly permitted by this Agreement or as agreed to by CoachSuite Pro in a separate agreement.
30. Partner Program and Affiliate Policy
a. Participation in the Partner and Affiliate Program
CoachSuite Pro offers a Partner Program and an Affiliate Program that allow individuals or businesses (“Affiliates” or "Partners") to promote our services in exchange for a commission on qualifying referrals. Participation is subject to approval and compliance with this policy.
b. Commission Structure and Payment
Partners and Affiliates earn a percentage-based commission on sales generated through their unique referral links. Payments will be made according to the agreed schedule and method outlined in the Partner and Affiliate Agreement. To receive a commission payout, the minimum payout threshold is $100. If the threshold is not met, the balance will carry forward to the next payout period.
c. Exclusivity Agreement
By participating in the Partner Program, you agree that you will not promote competing products or services that offer similar CRM, automation, AI solutions, or digital marketing tools while actively participating in the CoachSuite Pro Partner Program. This exclusivity clause applies to direct competitors and platforms offering comparable services. Any violation may result in immediate termination from the Partner Program and forfeiture of unpaid commissions.
d. Prohibited Activities
Affiliates and Partners must not engage in deceptive marketing, spam, trademark bidding, false claims, or any activity that violates our brand integrity. Any misuse may result in immediate termination from the Partner Program and forfeiture of unpaid commissions.
e. Disclosure Requirements
Affiliates and Partners are required to disclose their relationship with CoachSuite Pro in accordance with EU Consumer Protection Laws, FTC Guidelines (if applicable to international audiences), and any other jurisdictional requirements. Transparency is mandatory when promoting our services.
f. Termination of Partner and Affiliate Participation
CoachSuite Pro reserves the right to terminate an Affiliate’s or Partner’s participation at any time if they violate this policy. Unpaid commissions may be withheld if found to result from fraudulent activity.
g. Changes to the Partner and Affiliate Program
CoachSuite Pro reserves the right to modify or terminate the Partner and Affiliate Program at any time, with or without notice. Continued participation constitutes acceptance of any policy updates.
31. Miscellaneous
a. Your Privacy Obligations
When you provide access to the Platform to any other parties, i.e., your Client(s), you must implement and enforce your own Privacy Policy, providing a level of protection at least equal to that provided to you by CoachSuite Pro. You must obtain consent from your Client(s), affirmatively acknowledging that your Client(s) agree(s) to be bound by your Privacy Policy.
b. International Use
Although the Platform may be accessible worldwide, we make no representation that materials on the Platform are appropriate or available for use in locations outside of the European Union. Those who choose to access the Platform from other locations do so on their own initiative and at their own risk. If you choose to access the Platform from outside the European Union, you are responsible for compliance with local laws in your jurisdiction, including but not limited to, the taxation of products purchased over the Internet. Any offer for any product, Services, and/or information made in connection with the Platform is void where prohibited.c. Force Majeure
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and/or Services available through the Platform arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.d. How to send Notices to CoachSuite Pro
All notices to a party shall be in writing and shall be made via email. Notices to CoachSuite Pro must be sent to the attention of Customer Service at [email protected]. You agree to allow us to submit notices to you either through the email address you provided when registering or to any address we have on record. Notices are effective on receipt.
32. Communications and Contact Information
CoachSuite Pro may contact you regarding these Terms of Service or the Privacy Policy using any Information you provide, or by any other means if you do not provide contact information. If you no longer wish to receive communications from CoachSuite Pro, you can click on the "unsubscribe" link provided in such communications or contact us at [email protected].
When you enroll in the Service, you must designate a primary email address that will be used for receiving electronic communication related to these Terms of Service and the Service.
CoachSuite Pro will never send you an email requesting confidential information such as account numbers, usernames, or passwords, and you should never respond to any email requesting such information. If you receive such an email purportedly from CoachSuite Pro, do not respond to the email and notify CoachSuite Pro by emailing us at [email protected].
For all other feedback, comments, requests for technical support, and other communications relating to the Platform, these Terms of Service, and the Privacy Policy, please contact us at [email protected] or by mail at:
Elative Solutions OÜ
Ahtri tn 12, Kesklinna linnaosa,
Harju maakond, 10151 Tallinn,
Estonia
EFFECTIVE DATE: January 30, 2025