How Elative Solutions OÜ collects, uses, and protects your data across CoachSuite Pro and related sites. Includes our cookie policy.
Effective date: January 30, 2025 · Last updated: August 25, 2026
This Privacy Policy applies to the websites and any related subdomains operated by Elative Solutions OÜ, under the brands CoachSuite Pro, Elative Solutions, ElativeOne, and Karolina Blaszkiewicz - Awakening The Soul's Light, including but not limited to coachsuite.pro, elative.io, elative.solutions, elative.one, karolinab.com, and karolinablaszkiewicz.com, as well as any associated subdomains of these sites. It also applies to any memberships, services, and/or products offered through these websites (collectively referred to as the "Sites").
Elative Solutions OÜ is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our Sites or use our services. By using the Sites, you acknowledge that you have read and accepted this Privacy Policy. If you do not agree, please discontinue using our Sites immediately.
Elative Solutions OÜ, a company registered in Estonia, acts as the Data Controller for personal data collected through our Sites. We are committed to protecting your privacy and ensuring compliance with GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), CPRA (California Privacy Rights Act), and PIPEDA (Personal Information Protection and Electronic Documents Act - Canada).
If you have any questions regarding your privacy, you may contact us at:
Legal Entity: Elative Solutions OÜ
Email: [email protected]
Postal Address: Ahtri tn 12, Kesklinna linnaosa, Harju maakond, 10151 Tallinn, Estonia, EU
We collect personal data, including but not limited to contact information, customer transaction details, user data, technical data, and marketing preferences. We gather this data through direct interactions (such as when you sign up, purchase, or contact support), automated tracking (cookies and analytics), third-party service integrations, and publicly available sources. Under GDPR, we process data based on contractual necessity, legitimate interest, consent, and legal obligations.
Personal data means any information capable of identifying an individual. It does not include anonymized data. We may process the following categories of personal data about you:
We do not collect sensitive personal data, including race, ethnicity, religious beliefs, biometric data, or criminal records.
Our Sites use cookies and other tracking technologies to enhance functionality, improve user experience, and support marketing and analytics. When you first visit, a cookie consent banner allows you to accept or reject non-essential cookies. You can also manage cookie preferences through your browser settings. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, enhance your browsing experience, and improve functionality. Cookies may be first-party cookies (set by our Sites) or third-party cookies (set by third parties such as advertising or analytics providers).
We use cookies to: enable essential website features and functionality; analyze site traffic and improve performance; provide personalized user experiences based on preferences; deliver relevant advertising and marketing content; enhance security and detect fraudulent activities.
Some cookies on our Sites are placed by third-party service providers, including but not limited to: Google Analytics (tracks website traffic and user interactions), Facebook Pixel (helps measure advertising effectiveness), and payment providers such as Stripe and PayPal (enable secure payment transactions). These third parties may use cookies in accordance with their privacy policies. We do not control these cookies and recommend reviewing their respective policies.
You have the right to manage or disable cookies. You can: adjust your browser settings to block or delete cookies; opt out of third-party tracking through websites such as https://optout.aboutads.info (for interest-based advertising); use our cookie consent banner to manage preferences for non-essential cookies. If you disable certain cookies, some parts of our Sites may not function correctly.
We only send marketing communications with explicit consent, and we use double opt-in for email subscriptions. You may opt out at any time by clicking the unsubscribe link in emails or contacting us directly. SMS Opt-In: by opting in, you agree to receive text messages from us. You can unsubscribe by replying STOP. Opting out of marketing communications will not affect essential service-related communications.
We use third-party advertising services, including Meta (Facebook & Instagram Ads) and Google Ads, to promote our products and services. These platforms may collect and process user data through tracking technologies such as Facebook Pixel (used for advertising and remarketing on Facebook & Instagram) and Google Ads & Google Analytics (used for performance tracking and personalized ads). These technologies help us measure the effectiveness of our ads, personalize ads based on user interests and website interactions, and retarget users who have visited our website.
How to opt out of targeted ads: Google Ads Settings (adssettings.google.com), Facebook Ad Preferences (facebook.com/settings/?tab=ads), Your Online Choices for EU users (youronlinechoices.com), Network Advertising Initiative Opt-Out (optout.networkadvertising.org).
For California residents (CCPA/CPRA): if you are a California resident, you have the right to opt out of data sharing for advertising purposes. You may submit a Do Not Sell or Share My Personal Information request by emailing [email protected]. We may share hashed user data with third-party advertising platforms (Meta, Google) for targeted advertising. You can opt out of targeted ads through Google Ad Settings and Meta Ad Preferences.
We implement industry-standard security measures, including data encryption, controlled access, and routine security audits. We retain personal data for the following periods:
We operate globally, and your data may be transferred outside the European Economic Area (EEA) to countries including the US, Canada, Australia, and the UK. We transfer data outside the EU under Standard Contractual Clauses (SCCs). Where applicable, we implement additional safeguards such as encryption, pseudonymization, and access controls to comply with GDPR and Schrems II requirements, along with legally binding agreements with third-party service providers to ensure GDPR compliance.
California residents have the following rights under CCPA and CPRA: the right to know what personal data is collected; the right to request deletion of collected personal data; the right to opt out of data selling or sharing.
Do Not Sell or Share My Personal Information: we do not sell personal data. However, third-party analytics and advertising services may collect data under CCPA definitions. California residents may opt out by sending an email request to [email protected] with the subject line "CCPA Opt-Out Request" and providing their full name and email address associated with their account. We will process your request within 30 days and confirm once your data has been removed from applicable third-party tracking systems.
Under PIPEDA, Canadian residents have rights including: the right to request access to their personal data; the right to challenge the accuracy of collected information; the right to file a complaint with the Office of the Privacy Commissioner of Canada. To exercise your rights under PIPEDA, contact us at [email protected].
We may use SMS, WhatsApp, and AI-generated outbound messages to provide service notifications, reminders, marketing promotions, and updates. By providing your phone number and opting in, you expressly consent to receive SMS and WhatsApp messages from us at the number provided. This may include: appointment reminders, service updates, and transaction notifications; AI-driven responses based on prior inquiries or interactions; marketing and promotional messages (if separately consented to).
WhatsApp Communications. If you provide explicit consent to receive messages via WhatsApp, we may send customer service and support messages, transactional updates related to purchases or subscriptions, and marketing and promotional content (if consented). We use WhatsApp Business API powered by Meta Platforms, Inc., which processes messages outside the EU. Data transfers are governed by Standard Contractual Clauses (SCCs) under GDPR. We do not sell or share your WhatsApp number with third-party advertisers. WhatsApp messages may include encryption for security. WhatsApp messages sent through our business account may be processed by Meta Platforms, Inc. Meta may collect metadata (timestamps, interaction logs) for analytics and compliance; refer to the Meta Privacy Policy for details.
Consent & Opt-Out for WhatsApp & SMS. You can opt out at any time by replying STOP to any message, updating your preferences in your account settings, or contacting us at [email protected]. For WhatsApp-specific opt-outs, you may also block our number on WhatsApp.
Legal Compliance. GDPR (EU & UK users): we obtain explicit consent before sending WhatsApp messages. CCPA (California users): you have the right to opt out of WhatsApp marketing messages. TCPA (US users): we comply with FCC regulations, requiring clear opt-in consent. CASL (Canada users): WhatsApp messages comply with Canada's Anti-Spam Law. By opting in to SMS or WhatsApp messages, you provide express consent to receive automated messages. Message and data rates may apply.
We use Artificial Intelligence (AI) and automated technologies to enhance our services, including: AI-powered chatbots or AI voice calls for customer support and inquiries; automated SMS, email, and WhatsApp responses based on user queries; AI-powered analytics for improving service recommendations and marketing strategies; personalization and automated decision-making (e.g., content recommendations, behavioral analysis).
Our AI systems may process user data, but we ensure: AI is used ethically and complies with GDPR, CCPA/CPRA, and other regulations; users are informed when interacting with AI-powered systems; AI does not make decisions with significant legal or financial consequences (unless explicitly stated).
Automated Decision-Making & User Rights. If we use AI to make automated decisions that affect users, you have the following rights under GDPR Article 22 and CCPA/CPRA: the right to be informed about AI-driven decisions; the right to request human intervention in AI decision-making; the right to object to AI-based profiling. If you wish to exercise these rights, contact us at [email protected].
AI & Data Privacy Protections. AI does not store personal data beyond necessary processing. AI does not make autonomous decisions on pricing, eligibility, or account suspension. AI-driven marketing messages (email, SMS, WhatsApp) follow GDPR and CCPA opt-in rules. If AI is used to make significant decisions that impact your rights or access to services, you have the right to request human intervention or review of the decision.
Under global data protection laws, you have the right to: access your personal data; correct or update inaccurate data; request deletion of personal data; restrict or object to certain types of data processing; request data portability (transfer your data elsewhere); withdraw consent where processing is based on consent. You may also withdraw consent for SMS or AI-generated communications at any time. For further details, visit edps.europa.eu/data-protection_en.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the EU supervisory authority for data protection issues. We should be grateful if you would contact us first so that we can try to resolve it for you. You may exercise your rights by contacting us at [email protected]. Identity verification may be required before processing certain requests.
Our Sites may contain links to third-party websites, plug-ins, or applications. These third parties may collect personal data independently. We encourage you to read their respective privacy policies, as we are not responsible for their data handling practices.
We share personal data with trusted third-party service providers for payment processing, analytics, and marketing. These include: Google Analytics (website analytics), Facebook Pixel (advertising analytics), Stripe & PayPal (payment processing), and email marketing providers. We have Data Processing Agreements (DPAs) with these providers to ensure compliance with GDPR, CCPA, and PIPEDA.
International Data Transfers & Legal Protections: Google, Facebook, and Stripe operate in the U.S. and may process data outside the EU. We ensure Standard Contractual Clauses (SCCs) for data transfers, complying with GDPR regulations. We do not share or sell personal data to third parties for advertising purposes.
We reserve the right to modify this Privacy Policy at any time. Updates will be reflected in the "Last Updated" date at the beginning of this document. Continued use of our Sites after such modifications constitutes acceptance of the revised terms.
If you have any questions about this Privacy Policy or wish to make a complaint, contact us at:
Elative Solutions OÜ
Ahtri tn 12, Kesklinna linnaosa, Harju maakond, 10151 Tallinn, Estonia, EU
Email: [email protected]
EFFECTIVE DATE: January 30, 2025 · LAST UPDATED: August 25, 2026