Refund Policy.

1. Summary of Refund & Cancellation Policy

To ensure transparency, here is a concise overview of our fees, refund eligibility, and billing policies. Please refer to Section 7 of our Terms of Service for full legal details.

Payment & Fees

• Subscription Fees (Monthly/Annual): fees are charged in advance and are non-refundable, even if you do not access the service. You may cancel anytime to prevent future charges.
• One-Time Purchases (Add-ons, Digital Products, Courses): refunds are only available within 7 days if the product or service has not been accessed.
• Usage Fees, Communications Surcharges & Taxes: these fees are non-refundable as they are third-party charges billed at cost (for example email, SMS, phone minutes, and AI usage).
• Overdue Payments: if a payment is declined, services may be suspended until outstanding amounts (including penalties) are settled.

Billing & Cancellations

• Recurring Payments: subscription fees are billed automatically. Ensure your billing details are up to date to avoid service interruptions. You can update your card, manage your subscription, and download invoices yourself in the billing portal.
• Disputed Charges: any billing disputes must be reported within 60 days of the charge. Disputed amounts must be paid while the dispute is under review.
• Free Trials: where a free trial is offered, you must cancel at least 5 business days before your trial ends or you will be automatically charged.

Refund Eligibility

• General Refunds: all fees assessed by CoachSuite Pro are non-refundable, except under specific conditions outlined in our Terms of Service.
• Money-Back Guarantee (if applicable): where a guarantee is offered, refunds may be available under our 30-day or 6-month guarantee, provided you meet the eligibility criteria set out in the Terms of Service. Requests must include proof of platform usage.
• Service Modifications & Interruptions: if a modification to our services significantly impacts you, a partial refund may be issued as per our Terms of Service.

2. How to Request a Refund or Cancel Your Subscription

Refund Requests

If you believe you qualify for a refund based on our policy, email [email protected] with the subject: Refund Request - [Your Account Name].

Include the following information:

• Full name
• Email address
• Account ID (if applicable)
• Order number
• Date of purchase
• Reason for the refund request
• Any supporting documents (if applicable)

Processing time: refund requests are reviewed within 7 to 10 business days. If approved, refunds may take 5 to 7 business days to reflect in your original payment method.

Subscription Cancellations

You can cancel your subscription anytime through your CoachSuite Pro account settings, via the billing portal, or by emailing [email protected].

• Monthly subscriptions: cancel before your next billing cycle to avoid future charges.
• Annual subscriptions: cancellation stops future billing but does not result in a prorated refund unless required by applicable law.
• Free trials: where applicable, cancel at least 5 business days before your trial ends to avoid automatic charges.

3. Exceptions & Special Cases

If you experience technical issues preventing access to a purchased service, or have extraordinary circumstances, contact us through the help desk. Customers get the fastest answer from the 24/7 live chat inside the dashboard after logging in at app.coachsuite.pro.

EFFECTIVE DATE: January 30, 2025 · LAST UPDATED: August 25, 2026