At CoachSuite Pro, we value transparency in our pricing and refund process. Please review the policy below for details on fees, billing, and refund eligibility.

1. Summary of Refund & Cancellation Policy

To ensure transparency, here’s a concise overview of our fees, refund eligibility, and billing policies. Please refer to Section 7 of our Terms of Service for full legal details.

Payment & Fees

Subscription Fees (Monthly/Annual): Fees are charged in advance and are non-refundable, even if you do not access the service. You may cancel anytime to prevent future charges.

One-Time Purchases (Add-ons, Digital Products, Courses): Refunds are only available within 7 days if the product/service has not been accessed.

Communications Surcharges & Taxes: These fees are non-refundable as they are third-party charges.

Overdue Payments: If a payment is declined, services may be suspended until outstanding amounts (including penalties) are settled.

Billing & Cancellations

Recurring Payments: Subscription fees are billed automatically. Ensure your billing details are up to date to avoid service interruptions.

Disputed Charges: Any billing disputes must be reported within 60 days of the charge. Disputed amounts must be paid while the dispute is under review.

Free Trials: If you do not cancel at least 5 business days before your trial ends, you will be automatically charged.

Refund Eligibility

General Refunds: All fees assessed by CoachSuite Pro are non-refundable, except under specific conditions outlined in our Terms of Service.

Money-Back Guarantee (if applicable): Refunds may be available under our 30-day or 6-month guarantee, provided you meet the eligibility criteria. Requests must include proof of platform usage.

Service Modifications & Interruptions: If a modification to our services significantly impacts you, a partial refund may be issued as per our Terms of Service.

For full refund terms, including the Money-Back Guarantee and Service Interruption policies, please review Section 7 of our Terms of Service.

2. Section 7 – Payment Fees (From Terms of Service)

For full transparency, below is Section 7 from our Terms of Service, outlining fees, billing, and payment authorization:

7. Payment Fees.

a. Fees.

If you choose to purchase one or more of the Services provided by CoachSuite Pro, you agree to pay all fees ("Fees") associated with the Services. Our monthly subscription provides tiered pricing for different levels of Services and products based on the Services you choose to use. In addition to our monthly subscription Services, you may purchase add-on Services for a one-time Fee or recurring subscription Fees. Fees may change from time to time.

All Fees are exclusive of any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges (collectively, "Communications Surcharges"). You will pay all Communications Surcharges associated with your use of the Services. Communications Surcharges will be shown as a separate line item on an invoice. All Fees and Communications Surcharges are non-refundable.

b. Billing and Payment Authorization.

Any charges incurred by your purchase or use of the Services will be billed to the credit card we have on file. If you sign up for a Service that incurs recurring charges (such as a subscription), such charges will be billed in advance of the Service. You agree to provide us with accurate and complete billing information, including valid credit card details, your name, address, and telephone number, and to update us with any changes within 10 days of the change.If you pass the obligation to pay Platform-related Fees to your Clients, you are solely responsible for all related transactions, including but not limited to refunds and chargebacks of such Fees that are passed on. CoachSuite Pro is not responsible for resolving issues related to costs passed on to your Clients. Any fees passed on to Clients or other third parties must be amounts charged by CoachSuite Pro, without increase or markup.

c. Taxes.

You are exclusively responsible for taxes and other governmental assessments ("Taxes") associated with your use of the Platform, including all Taxes associated with the Services you order and any transactions you conduct with your Clients. CoachSuite Pro may collect Taxes from you as part of the Fees as it deems appropriate, and all CoachSuite Pro determinations regarding what Taxes to collect are final. CoachSuite Pro may recalculate and collect additional Taxes from you if it determines at any point that they are due. You will indemnify CoachSuite Pro for all Claims related to Taxes that are associated with your activities on the Platform, including any Taxes related to your transactions with your Clients, as described in Section 22. Taxes, like all Fees, are non-refundable.

d. Overdue Amounts.

If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate performance of Services or delivery of products and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.

e. Payment Disputes.

You will notify us in writing within sixty (60) days of the date we bill you for any invoiced charges that you wish to dispute. You must pay all invoiced charges while the dispute is pending or you waive the right to pursue the dispute. Where you are disputing any fees, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All CoachSuite Pro determinations regarding your obligation to pay invoiced charges are final.

f. No Refunds.

Except as described below, all Fees assessed by CoachSuite Pro are non-refundable, and CoachSuite Pro does not provide Fee refunds or credits for partially used or unused subscriptions. If you sign up for a Service subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. If CoachSuite Pro chooses at its sole discretion to issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

g. Free Trial.

Where we offer you a free trial of CoachSuite Pro, such free trial will start immediately after your registration and continue for the free trial offer period as indicated on the Website at the time you register. Free trial subscriptions are only available to new subscribers of CoachSuite Pro and for the limited periods set out on the Website. Previous subscribers or those who have already benefited from a free trial do not qualify for a further free trial period.

If you do not want to continue your subscription after your free trial ends, you must contact us at least 5 business days before your free trial period ends by submitting a cancellation request via our support email at [email protected]. If you do not contact us at least 5 business days before your free trial period ends to cancel, your subscription will automatically continue, and the payment card that you provided at enrollment will be charged the full CoachSuite Pro monthly membership subscription rate provided at the time of enrollment each month until you cancel. CoachSuite Pro may change the monthly membership subscription rate at any time. If the subscription rate changes after you subscribe, we will notify you by email and provide an opportunity to cancel.

h. Money-Back Guarantee.

Where we offer a money-back guarantee, this applies only under specific conditions.

1. Standard Money-Back Guarantee:

If you have used the CoachSuite Pro system and added 5 or more contacts within a 30-day period, the money-back guarantee does not apply.

If a snapshot has been uploaded or custom work has been undertaken on your account, you waive your right to a money-back guarantee.

2. 6-Month 200% Money-Back Guarantee for Done-For-You Install:

If you purchased the Special Offer and did not earn at least $2940 within six (6) months of fully utilizing the system, you may be eligible for a 200% refund of the amount paid for the Special Offer.

To qualify, you must demonstrate that you fully implemented the system and utilized its core features as instructed.

All refund requests must be submitted in writing and include supporting evidence of your platform usage. We reserve the right to assess compliance with these terms before issuing any refunds.

We reserve the right to issue refunds or credits at our sole discretion in the following situations:

1. Modification of Terms.

If we materially modify these Terms of Service or Privacy Policy during a billing period, and such modification adversely affects you, we may refund a portion of your subscription Fee equal to the remaining unused term, as we determine appropriate or as may be required by applicable law. To be eligible for a refund, you must provide written notice that (a) identifies your account and (b) requests cancellation of the specific Service. The cancellation will be effective upon our receipt of your notice and our determination that you are authorized to effect such cancellation. Please refer to the Communications and Contact Information section below for how to provide notice to us.

2. Service Interruption.

If a modification or interruption of Services adversely affects you and alternative remedies, as specified in these Terms of Service, are not available, we may refund a portion of your paid subscription Fee equal to the remaining unused term of your subscription, as we determine appropriate or as may be required by applicable law.

i. Refund Processing Time

Refund requests are reviewed within 7-10 business days.

If approved, refunds may take 5-7 business days to reflect in your original payment method.

3. How to Request a Refund or Cancel Your Subscription

To request a refund or cancel your subscription, please follow these steps:

Refund Requests

If you believe you qualify for a refund based on our policy, please submit a Refund Request via Form below or email [email protected] with the subject: Refund Request – [Your Account Name].

Required Information:

Full Name

Email Address

Account ID (if applicable)

Order Number

Date of Purchase

Reason for Refund Request

Any Supporting Documents (if applicable)

Processing Time: Refund requests are reviewed within 7-10 business days, and approved refunds will be processed back to the original payment method within 5-7 business days.

Subscription Cancellations

You can cancel your subscription anytime through your CoachSuite Pro account settings or by submitting a Cancellation Request via Form below.

To avoid future charges:

Monthly Subscriptions: Cancel before your next billing cycle.

Annual Subscriptions: Cancellation stops future billing but does not result in a prorated refund unless required by applicable law.

If you are on a Free Trial, you must cancel at least 5 business days before your trial ends to avoid automatic charges.


4. Exceptions & Special Cases

If you experience technical issues preventing access to a purchased service or have extraordinary circumstances, please contact us at our HELP DESK Page for assistance.